Privacy Policy

Introduction

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Cybervergent.

You can contact us by email at info@cybervergent.com or by telephone on +234 (1) 290 0808.


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The contact details of our Data Protection Officer are:

Eseoghene Adams, with email address info@cybervergent.com.

How we use your information

When you use our platform

During account creation and documents upload on the Cybervergent platform, we might collect and process some of your personal information.

We only collect the personal data essential for you to create an account on the digital trust platform.

The information we collect includes: Your personal information in relation to your account such as your name, email address, business name, organization type, etc.

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer.

However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed; we might sometimes share this information with our OEMs. We also use your information to make automated decisions that might affect you. We have kept enquiry emails for two years. CRM records are kept for three years after the last contact with you.

When you sign up for newsletters on our website

When you signup for newsletters or purchase products from us online, we ask you for your name, address, contact telephone number and email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

Your information is stored on our website and on our cloud server. We use the information you provide to make any automated decisions that might affect you. We keep your order information for an indefinite period until you unsubscribe.

Why we need your personal data

We collect personal data about you to enable:

• Creation of account on the digital trust platform.
• Audit processes
• Provide customer support to you
• Support for other purposes with your consent.

Your rights as a data subject

• By law, you can ask us what information we hold about you and ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
• If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
• If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
• You have the right to ask us to stop using your information if you believe we are not doing so lawfully.
• Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.
• To submit a request regarding your personal data by email or telephone, please use the contact information provided above in the 'Who Are We section' of this policy.

Your right to complain.

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to use your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, ask for your consent.

Last Updated: October 2024