When you use our platform

During account creation and documents upload on the Cybervergent platform, we might collect and process some of your personal information.

We only collect the personal data essential for you to create an account on the digital trust platform. The information we collect includes: Your personal information in relation to your account such as your name, email address, business name, organization type, etc.

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer.

However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry to follow up on your interest and ensure that we have answered to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed; we might sometimes share this information with our OEMs. We also use your information to make automated decisions that might affect you. We have kept enquiry emails for two years. CRM records are kept for three years after the last contact with you.

When you sign up for newsletters on our website

When you sign up for newsletters or purchase products from us online, we ask you for your name, address, contact telephone number and email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

Your information is stored on our website and on our cloud server. We use the information you provide to make any automated decisions that might affect you. We keep your order information for an indefinite period until you unsubscribe.

Consent

We may process your personal data where you have freely given your specific, informed, and unambiguous consent for a particular processing activity. This may include situations such as receiving marketing communications, participating in surveys, or using optional services that require your authorization.

Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before such withdrawal.

Performance of a Contract

We may process personal data where such processing is necessary to enter into, perform, or manage a contractual relationship with you. This includes activities required to provide requested products or services, manage customer accounts, process transactions, respond to service requests, or fulfill obligations arising from an existing agreement. Where personal data is required to perform a contract, failure to provide such information may affect our ability to provide the requested service.

Compliance with Legal Obligations

We may process personal data where necessary to comply with applicable legal, regulatory, or statutory obligations. Such obligations may arise from laws, regulations, directives, court orders, or requirements issued by competent authorities. Examples include compliance with regulatory reporting requirements, anti-money laundering obligations, fraud prevention measures, record retention requirements, lawful requests from public authorities, and other obligations imposed by applicable laws.

Legitimate Interests

We may process personal data where such processing is necessary for our legitimate interests or those of a third party, provided that such interests do not override the fundamental rights, freedoms, and privacy interests of the data subject.

Legitimate interests may include:

• Protecting the security of our systems, networks, and information assets;
• Preventing fraud, unauthorized access, and other harmful activities;
• Managing and improving our services and business operations;
• Conducting internal administration, analytics, and performance monitoring;
• Establishing, exercising, or defending legal claims; and
• Protecting our commercial, operational, and business interests.

Before relying on this lawful basis, appropriate assessments are conducted to ensure that the processing is necessary, proportionate, and balanced against the rights and freedoms of affected individuals.

Vital Interests

We may process personal data where such processing is necessary to protect the life, health, safety, or other vital interests of the data subject or another natural person. This lawful basis is typically relied upon in emergency situations where obtaining consent is impracticable or impossible, and the processing is required to prevent serious harm or protect an individual's well-being.

Public Interest or Exercise of Official Authority

We may process personal data where such processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us by applicable law. This may include activities undertaken to support regulatory obligations, statutory responsibilities, public sector initiatives, law enforcement cooperation, or other functions authorized by law.

Where this lawful basis is relied upon, we ensure that the processing activity is supported by an appropriate legal mandate and carried out in accordance with applicable legal and regulatory requirements.